Refund Policy

Last updated: August 17, 2026

Please read this policy before paying. Because access credentials and setup assistance are digital services, refund eligibility depends on the order status and circumstances.

Before activation

If a valid payment cannot be matched to an order or the service cannot be supplied, contact support promptly with the order reference and transaction ID. Eligible refunds are returned only through an appropriate method agreed after verification.

After activation

Once working credentials have been issued, payments are generally non-refundable except where required by applicable law or where KingTV confirms that the purchased service cannot be provided after reasonable troubleshooting.

Not normally refundable

Refunds are not normally available for incompatible or unsupported devices, insufficient internet speed, third-party player fees, failure to follow setup instructions, change of mind after activation, credential sharing, account misuse, regional restrictions, or temporary issues outside reasonable control.

How to request review

Contact support with your order reference, payment transaction ID, device model, application name, and a clear description of the problem. Do not send passwords, cryptocurrency recovery phrases, or private keys.

Payment reversals

Contact support before initiating a payment dispute so the order can be reviewed. Fraudulent claims or reversals after service delivery may result in termination.

The operator should have this policy reviewed for the laws that apply to the business and its target customers before launch.