Help center
Frequently asked questions
Clear answers about ordering, activation, devices, renewals, and troubleshooting.
What is IPTV?
IPTV delivers television programming over an internet connection rather than a traditional cable or satellite signal. A compatible player and stable connection are required.
Which internet speed is recommended?
A stable connection of at least 25 Mbps is generally recommended for consistent HD viewing.
How quickly will my order be activated?
Orders are reviewed after payment verification and handled as quickly as possible during support hours.
Can I use one plan on several devices?
You may install a player on several devices, but a one-connection plan supports one active stream at a time.
Does my plan renew automatically?
No. Current payments are manual, so plans do not renew automatically.
Which devices are compatible?
Common options include Android TV, Fire TV, compatible Smart TVs, Apple devices, Android mobile devices, Windows, and macOS.
What happens if a stream buffers?
Restart your router and device, test your connection, close background downloads, and try a lower quality setting.
Can I request a refund?
Eligibility depends on the circumstances and the published refund policy. Please read it before ordering.