Frequently asked questions
Clear answers about ordering, activation, devices, renewals, and troubleshooting.
What is IPTV?+
IPTV delivers television programming over an internet connection rather than a traditional cable or satellite signal. A compatible player and stable internet connection are required.
Which internet speed is recommended?+
For consistent HD viewing, a stable connection of at least 25 Mbps is generally recommended. Higher-quality streams and busy households may require more bandwidth.
How quickly will my order be activated?+
Orders are reviewed after payment verification. Most valid orders are handled as quickly as possible during support hours; the confirmation email will contain your next steps.
Can I use one plan on several devices?+
You may install a compatible player on more than one device, but a one-connection plan supports one active stream at a time unless otherwise agreed.
Does my plan renew automatically?+
No. Phase-one payments are manual, so plans do not renew automatically. Contact support or place a renewal order before expiry.
Which devices are compatible?+
Common options include Android TV, Fire TV, compatible Smart TVs, Apple devices, Android phones and tablets, Windows, and macOS.
What happens if a stream buffers?+
First restart your router and device, test your internet connection, close background downloads, and try a lower quality setting. Contact support if the issue continues.
Do you provide the viewing device?+
No. KingTV is a service subscription and does not include a television, streaming stick, internet connection, or third-party player license.
Can I request a refund?+
Refund eligibility depends on the circumstances and the published refund policy. Please read it before ordering and contact support promptly if activation cannot be completed.